Know Before You Go

Review the information below so you know what to expect when you attend the College Basketball All-Star Game & Celebrity Extravaganza.

Complimentary wheelchair escorts are available upon request at any entry point of Nationwide Arena – arrangements do not need to be made in advance. The escort will take guests as close as possible to their seat and coordinate pick up after the event. Escort staff will not remain with you or allow you to remain in our wheelchair for the duration of the event. Service Animals as defined by the American Disabilities Association are the only animals permitted in Nationwide Arena. Complete information about accessibility services including sign interpretation, arena access, purchasing accessible tickets, wheelchair companion seating and accessible parking can be found on the Accessibility Page.

Bags are generally NOT permitted.

There is an exception for medical bags, diaper bags OR clutches no larger than 8”x 5”x 1”.

Medical bags, diaper bags AND clutches will be X-rayed via dedicated screening lines (identified at each entry) – a contactless step that replaces a manual search.

Nationwide Arena has converted to a cashless experience from ticketing to concessions and merchandise. Purchases can be made with a debit OR credit card. Concessions stands and the Team Shop also accept mobile wallet options like Apple Pay or Google Pay. Cash-2-Card Reverse ATM’s are located at the Box Office, Main Concourse and Upper Concourse where you may exchange cash for a no fee debit VISA card. Cards can be used wherever VISA is accepted and do not expire.

Enhanced safety protocols are being implemented in food service areas. Some items will be individually packaged with condiments provided upon request.

Gluten Friendly and Vegan friendly items are available. Ask Guest Services for details.

Concession stands and bars are cashless. Purchases can be made with a debit /credit card, or mobile pay. Reverse ATMs are available in the Box Office, Main Concourse and Upper Concourse.

OhioHealth provides first aid and paramedic services for all events at Nationwide Arena. First-aid rooms are located on the main concourse outside Section 120 or on the upper concourse outside Section 206.

Bags are generally NOT permitted. Tere is an exception for medical bags, diaper bags OR clutches no larger than 8”x 5”x 1”.

Medical bags, diaper bags AND clutches will be X-rayed via dedicated screening lines identified at each entry – a contactless step that replaces a manual search.

Walk-thru security screenings will be in place. In addition to the LIMITED BAG policy, a reminder that the following items are prohibited:

  • Animals, except service animals assisting guests with disabilities
  • Professional-grade Cameras and detachable lenses
  • Drugs (illegal)
  • Outside Food and Beverage including alcohol
  • Weapons or tools of any type

 

Management reserves the sole right to determine safety hazards. If prohibited or offensive items are found, guests may return them to their vehicle or surrender the item to Security without return.

FULL Nationwide Arena a to z guide